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Refund Policy

Last updated: January 15, 2025

At Rhythlira Studios ("Company," "we," "us," or "our"), we are committed to delivering an exceptional experience for every musician who uses our platform. We understand that circumstances may arise where a refund is necessary, and we want this process to be as clear and fair as possible. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through the Rhythlira Studios platform and services.

By making a purchase on the Service, you agree to the terms set forth in this Refund Policy. Please read this policy carefully before completing any transaction. This policy applies to all paid services, subscriptions, and digital products offered by Rhythlira Studios.

1. Subscription Plans

Rhythlira Studios offers various subscription plans that provide access to premium features, including enhanced collaboration tools, unlimited jam session hosting, priority matching, advanced analytics, and increased storage for audio content. The following refund terms apply to subscription purchases:

1.1 Free Trial Period

If your subscription plan includes a free trial period, you will not be charged during the trial. You may cancel your subscription at any time during the trial period without being charged. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and your payment method will be charged the applicable subscription fee.

1.2 Monthly Subscriptions

Monthly subscriptions are billed on a recurring monthly basis. You may cancel your monthly subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing period. No refund will be issued for the remaining days of the current billing period. We do not provide prorated refunds for monthly subscriptions.

However, if you experience a significant technical issue that prevents you from accessing core features of your subscription for more than 72 consecutive hours, and you report this issue to our support team during the affected billing period, you may be eligible for a prorated credit or refund at our discretion.

1.3 Annual Subscriptions

Annual subscriptions are billed as a one-time payment at the beginning of the subscription period. If you wish to cancel an annual subscription, the following refund schedule applies:

• Within 14 days of purchase: Full refund, minus a 5% processing fee, provided that you have not used the premium features extensively (defined as hosting more than 3 jam sessions, uploading more than 10 audio files, or participating in more than 5 collaborative projects).
• 15 to 60 days after purchase: 50% refund of the remaining unused months (calculated from the date of the refund request to the end of the subscription period).
• After 60 days: No refund is available. You may continue using the subscription until the end of the annual billing period.

1.4 Upgrade and Downgrade

If you upgrade your subscription plan, you will be charged the prorated difference for the remainder of the current billing period. If you downgrade your subscription plan, the new rate will take effect at the beginning of the next billing period. No refund will be issued for the difference between the current plan and the downgraded plan for the remainder of the current billing period.

2. Digital Products and One-Time Purchases

Rhythlira Studios may offer digital products for one-time purchase, including but not limited to sample packs, preset bundles, tutorial courses, collaboration templates, and virtual instruments. The following refund terms apply to digital product purchases:

2.1 Pre-Download Refunds

If you have purchased a digital product but have not yet downloaded or accessed it, you may request a full refund within 7 days of purchase. This is a no-questions-asked refund window.

2.2 Post-Download Refunds

Due to the nature of digital products, refunds after download or access are generally not available. However, you may be eligible for a refund in the following circumstances:

• Technical Defect: The digital product has a significant technical defect that renders it unusable, and the defect cannot be resolved through our technical support within 5 business days.
• Misrepresentation: The digital product is materially different from its description on the Service. For example, a sample pack advertised as containing 500 samples but actually containing fewer than 400.
• Duplicate Purchase: You accidentally purchased the same digital product twice. In this case, one of the purchases will be refunded in full.

2.3 Bundles

If you purchased a bundle of digital products, the refund will be assessed based on the bundle as a whole, not individual items within the bundle. If one item in the bundle is defective, we will first attempt to replace or fix the defective item. If that is not possible, we may issue a partial refund proportional to the value of the defective item within the bundle.

3. Event and Workshop Tickets

Rhythlira Studios may organize or host virtual and in-person events, workshops, masterclasses, and live sessions. The following refund terms apply:

3.1 Virtual Events

• More than 7 days before the event: Full refund.
• 3 to 7 days before the event: 50% refund or full credit toward a future event of equal or greater value.
• Less than 3 days before the event: No refund. A full credit toward a future event may be offered at our discretion.
• No-show: No refund or credit will be issued if you fail to attend without prior notice.

3.2 Event Cancellation by Rhythlira Studios

If we cancel an event for any reason, all ticket holders will receive a full refund within 10 business days. Alternatively, you may choose to apply the full ticket value as credit toward a future event. If an event is rescheduled, your ticket will automatically transfer to the new date. If the new date does not work for you, you may request a full refund within 7 days of the rescheduling announcement.

4. Collaborative Project Services

Certain premium collaborative project services — such as professional mixing and mastering facilitated through the platform, session musician booking, or production consultation — have specific refund terms:

• Before work begins: Full refund if you cancel before any work has been initiated by the service provider.
• Work in progress: Partial refund based on the percentage of work not yet completed, as mutually agreed upon between you and the service provider, with Rhythlira Studios acting as an intermediary if necessary.
• Work completed: No refund once the final deliverable has been provided. If you are dissatisfied with the quality, you may request one round of revisions at no additional cost, subject to the service provider's revision policy.

5. How to Request a Refund

To request a refund, please follow the steps below:

6. Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

• Gift cards, promotional credits, and vouchers.
• Donations made through the platform.
• Services that have been fully rendered and accepted by the customer.
• Subscription fees for billing periods that have already passed.
• Purchases made more than 90 days prior to the refund request, regardless of the circumstances.
• Products or services that were provided for free as part of a promotion, giveaway, or trial.
• Administrative or processing fees charged by third-party payment processors.

7. Chargebacks and Disputes

We strongly encourage you to contact us directly to resolve any billing issues or disputes before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in the immediate suspension of your account and all associated services.

If a chargeback is filed and subsequently reversed or determined to be invalid, we reserve the right to charge a $25.00 administrative fee to cover the processing costs incurred. We also reserve the right to pursue recovery of funds through appropriate legal channels if a chargeback is determined to be fraudulent.

Our goal is to resolve disputes amicably and efficiently. In most cases, we can address concerns faster and more satisfactorily than the chargeback process, which can take 60 to 90 days to resolve through financial institutions.

8. Refund Methods

Approved refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available (e.g., expired credit card, closed account), we may issue the refund as a platform credit to your Rhythlira Studios account, which can be applied to future purchases.

Refunds for purchases made using cryptocurrency, gift cards, or other non-traditional payment methods may be subject to additional processing time and may be issued as platform credits at our discretion.

9. Currency and Exchange Rates

All purchases and refunds are processed in United States Dollars (USD). If your payment was originally made in a different currency, the refund amount may differ from the original charge due to exchange rate fluctuations between the date of purchase and the date of refund. Rhythlira Studios is not responsible for any differences in refund amounts caused by currency exchange rate changes.

10. Modifications to This Policy

Rhythlira Studios reserves the right to modify this Refund Policy at any time. Changes will become effective upon posting of the revised policy on the Service. Your continued use of the Service after any modifications to this policy indicates your acceptance of the updated terms. We recommend reviewing this Refund Policy periodically.

If we make material changes to this policy that reduce your refund rights, we will notify you via the email address associated with your account at least 30 days before the changes take effect. Purchases made before the effective date of any material changes will continue to be governed by the version of this policy in effect at the time of purchase.

11. Exceptions and Special Circumstances

We understand that unique situations may arise that are not explicitly covered by this Refund Policy. In such cases, we encourage you to reach out to our support team. We will review each case individually and make a determination based on the specific circumstances, always with the goal of treating our community members fairly.

In cases of documented medical emergencies, natural disasters, or other extraordinary circumstances that prevented you from using or canceling a paid service within the normal refund window, we may extend the refund period or offer alternative resolutions on a case-by-case basis. Supporting documentation may be required.